Hollinswood SurgeryTel: 01952 201144
Priorslee SurgeryTel: 01952 299521
In addition to GP consultations the practice offers a range of clinics and healthcare services:
If you require any vaccinations relating to foreign travel you will need to fill in a Travel Form with the details of your travel arrangements.
This will include which countries and the areas within countries that you intend visiting, any previous travel vaccinations and general health questions. This will enable the nurse to determine what vaccinations are required.
You will need to fill in this questionaire which must be returned to the surgery. The Nurse will then contact you to explain what needs to be done next.
This needs to be done at least 6 weeks prior to travel.
If you are traveling within the next 6 weeks then you will need to attend a pharmacy travel clinic such as Boots in Telford Town Centre.
There will be a charge for this.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to take effect.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Malaria tablets are now an over the counter medication and can be bought from your local pharmacist.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
A healthy lifestyle advisor visits Hollinswood Surgery every Tuesday between 1.30 - 4.30. The Lifesyle Advisor can do a free lifestyle screen which will include a Blood Pressure Check, Height, Weight and Carbon monoxide Monitoring.
They are there to support you to make any positive changes you need to live a healthier lifestyle. They have a wealth of knowledge about local groups and services that will help you to make and sustain those changes.
You can have up to 6 sessions with the advisor at the practice where you can learn about Nutrition, Weight Management and how to be more Physically active. The advisor can also help with Alcohol and Smoking issues and support you with your General Emotional Wellbeing.
If you like to speak to someone and take the first steps please call 01952 382582
or email firstname.lastname@example.org
All support from the Healthy Lifestyle Team is Free and Completely Confidential
If you would like to see the full report then please copy and paste the link below into your browser
Hollinswood and Priorslee Practice
Practice Complaints Procedure
Any complaints can be made either verbally or in writing, please ask our staff for a complaints leaflet.
You may wish to address or resolve your complaint by telephone or alternatively you can arrange to come into surgery to discuss any concerns fully on a more personal basis with Vee.
Any written complaints will be acknowledged with 3 working days where possible. All formal complaints will be internally investigated and a response given within 28 days. If the complaint is more complex and we are unable to stay within this time frame we will always keep you informed of our progress.
We keep records of all complaints we receive and monitor them regularly. This helps us to:
Your health and care information is used to improve your individual care. It is also used to help us research new treatments, decide where to put GP clinics and plan for the number of Doctors and Nurses in your local hospital. Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private. Information that only identifies you, like your name and address, is not considered confidential patient information and may still be used: for example, to contact you if your GP practice merges with another.
It is used by the NHS, local authorities, university and hosiptal researchers, medical colleges and pharmaceutical companies researching new treatments.
You can chose to opt out of sharing your confidential patient information for research and planning. There may be still be times when your confidential patient information is used: for example, during an epidemic where there might be a risk to you or to other people's health. You can also still consent to take part in a specific research project.
No, your confidential patient information will still be used for your individual care. Choosing to opt out will not affect your care and treatment. You will still be invited for screening services, such as screening for bowel cancer.
You do not need to do anything if you are happy about how your confidential patient information is used.
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