Patients will always be offered a face to face consultations where clinically necessary

The patient 'self book' appointment slots will be a telephone consultation in the first instance.

All telephone consultations are recorded for training and monitoring purposes

diary_appointment We operate on an appointment system and bookings can be made by telephone or by visiting the surgery during opening hours.

Emergencies are dealt with on the same day by the duty doctor.

We have four Doctors and a 3 highly experienced ANPs. If you prefer to see one of them in particular please let us know when you make your appointment.

You can call any of our telephone numbers and book appointments at any of our sites just let the Receptionist know where you would prefer to be seen.

Please note that an appointment is for one person only. If another member of your family needs to be seen please let the receptionist know before the appointment time as it is unlikely that they will be seen without an appointment.

All children under 16 should be accompanied by an adult when ever possible.

Practice Nurse & Pharmacists

In a number of cases it might be worth considering an appointment with our practice nurse or one of our clinical pharmacists rather than a doctor. They are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Doctor's bag Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

Sickness Certificates If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Extended Access

From the 1^st of October 2022, we will be offering a limited number of extended access appointments.

Hollinswood and Priorslee Medical Practice are working with Dawley Medical Practice and Wellington Medical Practice to deliver this service for our combined patient populations.

Appointments will be available on weekday evenings and Saturdays and may be at the surgeries in Hollinswood, Wellington or Dawley.

Appointments will be with one of the members of the wider practice team including GPs, Practice Nurses, Advanced Nurse Practitioners, Urgent Care Practitioners, Clinical Pharmacists and Health Care Assistants and will be available to book up to 14 days in advance.

Appointments will be a combination of Face to Face, Telephone and Video consultations

Please contact reception if you wish to book an extended access appointment.

Do it online

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

renew or order repeat prescriptions online
view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time.

More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices.co.uk

How to sign-up

For more information, please contact reception at Hollinswood and Priorslee Medical Practice.

Or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement.

If you don’t have these, please talk to us and we will help you sign-up.

Patient Triage

Patient triage

https://florey.accurx.com/p/M82057

We have now gone live with our new online consultation service-Patient Triage. This is a great way for you to contact our practice for non-urgent medical or admin requests. It is very simple, use the link above to fill out the form, please do give it a go if you need to contact us.

Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback.

If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.

Your extended healthcare team

You don’t always have to see your GP if you have a health concern. There are a number of other healthcare professionals working within your GP practice who may be better placed to give you the medical care you need. You can find out a bit more about these different roles and how they can help you below.  

When calling our GP practice, our receptionists may ask you a few details – but please don’t worry, they are not being nosey, and your information is strictly confidential. They just need a bit more information to get you the right help, from the right person.  

All of our healthcare professionals are experts in their field and we have a number of different roles working within practices across Shropshire, Telford and Wrekin.  

A variety of clinical staff with different areas of expertise are available here. Through a range of health, social care and other community services, our staff focus on keeping people well and independent; delivering the right care at home or in the community to prevent unnecessary hospital care.  

These groups of staff bring together general practice, pharmacy, social work, physiotherapy, mental health, district nursing and health visiting. This enables the expertise and skills of different professionals to assess, plan and manage the care of patients. 

Extended healthcare teams allow GPs to utilise their time more effectively. By ensuring that patients see the most appropriate professional within the primary care setting, GPs can focus on those patients who most urgently require their care. Your practice reception team will help guide you to the most appropriate care as soon as possible when booking an appointment. 

Here we have listed the roles now available at our GP practice, which means you don’t always need to see a doctor.   

 Advanced Nurse Practitioners (ANPs)   Advanced Nurse Practitioners are highly qualified registered nurses. They can help by: - Seeing patients with any symptoms and completing independent examinations - Managing the complete care of a patient - Working at an advanced level within the healthcare team, depending on their area of expertise (this may be a clinical specialty or expertise in urgent care) - Making high-level decisions and referring patients to specialists without the need to refer to a GP - Assessing, diagnosing, treating and prescribing for patients with a range of health problems

General Practice Nurses  General Practice Nurses work in GP surgeries as part of the primary healthcare team. The role of a Practice Nurse is very varied and may include:  - Carrying out examinations, investigatory and therapeutic procedures - Blood tests - Electrocardiograms (ECGs) - Minor and complex wound care including leg ulcers - Providing travel health advice and vaccinations as well as child immunisations and advice - Family planning and women’s health including cervical smears - Men’s health screening - Sexual health services - Healthy lifestyle advice - Screening and helping patients to manage long-term conditions such as diabetes and asthma

Healthcare Assistants (HCAs)  Healthcare Assistants are trained to undertake specific clinical procedures including:   - Taking blood pressure readings - New patient checks - Health promotion - NHS health checks - Urine tests - Weight and height recording - Blood tests - Certain immunisations and injections - Ordering supplies - Assisting with minor surgery procedures - Sterilising equipment - Wound care and assessment of leg circulation (Doppler test)

 Clinical Pharmacists  Clinical Pharmacists provide support to general practice staff with regards to prescriptions, prescribing and all medication management. They can help by:    -- Supporting the repeat prescription system- Dealing with acute prescription requests and medication reviews with patients - Assessing and treating patients directly, prescribing for common minor illnesses and chronic long-term conditions. 

 Paramedic Practitioners  Paramedic Practitioners, also referred to as Home Visiting Practitioners or Urgent Care Practitioners, work as part of the general practice team and can help by:      - Providing care without the need to consult a doctor - Assessing patients and deciding what care is required without the need to refer to a GP - Assessing, diagnosing and treating patients - Referring or signposting patients with undiagnosed minor illness or injury - Working in general practice and conducting home visits.     

Physiotherapist   A First Contact Physiotherapist at your GP practice will offer quick access to expert physiotherapist assessment, diagnosis, advice and treatment. An expert in muscular and joint conditions, a physiotherapist will help you get moving again. 

Social Prescriber   A social prescriber can help with any social need that’s affecting your wellbeing. They will listen to what matters to you, and help you find the support they need.  

They can connect you to local services, groups and activities, putting you back in control of your health and happiness.   ----------We’re proud of our extended healthcare team. We understand that your physical health, mental health and social wellbeing are equally important to you.

Our practice seeks to address any issues that you face at the earliest opportunity, providing access to a range of experts who can provide you with the care, advice and support that you need.

#NotJustThe GP

Extended healthcare teams operate from our GP practices, giving you access to a variety of clinical experts that can help you with physical and mental health wellbeing. Take a look at this great video to find out more.#NotJustThe GPDoctors, pharmacists, physician associates, mental health therapists, physiotherapists, district nurses and health visitors. What do they all have in common?

All these clinical experts work in your community alongside general practice, as an extended healthcare team.

Our receptionist will help guide you to the right person for your health concern.

#NotJustThe GPTogether our healthcare team gives you access to more specialist skills, knowledge and experience than ever before.

#NotJustThe GP

Patients will always be offered a face to face consultations where clinically necessary

The patient 'self book' appointment slots will be a telephone consultation in the first instance.