If you are managing the health of another, you can apply for proxy access. This provides access to the person's online account for:
- book and view appointments
- order medication
- access to medical records
Contact the surgery to request proxy access.
Proxy access on behalf of children
People with parental responsibility for children have rights to access their children’s records. This is in most cases. Not all parents have parental responsibility. Proxy access for parent and guardian to a child’s record is a practice-level decision.
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Under 11:
Proxy access is typically granted to parents or guardians to manage online services like booking appointments or ordering repeat prescriptions.
Age 11
After 11, proxy access can be reviewed and potentially adjusted. The child's GP may discuss with the child and parents whether proxy access remains appropriate and in the child's best interest, according to NHS England Digital.
Ages 11-13:
If a child is deemed "Gillick competent" (capable of understanding the implications of accessing their records), they can refuse or grant access to parents.
Ages 13-16:
While proxy access may continue with parental consent, the child can also access their own online services, such as the NHS App, if they choose, according to the NHS.
Age 16 and over:
Proxy access is typically automatically stopped, and the young person is expected to manage their own healthcare decisions. However, if the young person lacks capacity (e.g., due to a learning disability), a review may be needed to determine if proxy access should continue.
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Proxy access on behalf of another adult
A person must request an account for online access at the practice where the person they are acting for is a patient. Proxy is the recommended alternative to sharing login details.
More Information
RCGP guidance on Proxy Access
NHS App: Using linked profiles to access services for someone else