Prescriptions

Please note : We do not take prescription requests over the phone.

POD (Prescription Ordering Direct)

We ask patients to please use the POD service to order their medication. To do this call 01952 580350 Monday to Friday between 9.00am and 6.00pm or email Tw.pod@nhs.net or online : www.shroptelpod.nhs.uk

The POD Service is very busy at the moment. Please be patient with the call handlers.

How to request Repeat Prescriptions

We ask that you only order what you need.

Patients on long-term medication can order repeat prescriptions in the following ways:

The POD (Prescription Ordering Direct) service. Just call 01952 580350 Monday to Friday between 9.00am and 6.00pm or email Tw.pod@nhs.net or online : www.shroptelpod.nhs.uk
Online: Please call the surgery and ask for your personal code to be generated for connection onto Patient Access where you may also book appointments, view a brief summary of your medical records, results and immunisations etc
In person: hand your repeat slip in at reception with the items required clearly marked.
At our Priorslee site there is a post boxes at the side of the main entrance. This is checked once a day after morning Surgery.
By post: send it to us with a stamped addressed envelope if you want us to post it back to you.

You must allow a minimum of 48hrs for your precription to be processed i.e. If you request your script at 9.00am Monday morning it will not be ready for collection until 9.00am Wednesday morning at the earliest. This does not include the pharmacy dispensing time. Remember to take weekends and bank holidays into account.

Medication Review

Patients on repeat medication will be asked to see a Doctor, ACP or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Private Prescriptions.

There will be a charge for private prescriptions of £15.00 and you may incur pharmacies charges on top of this.

Some travel immunisations are not covered by the NHS and you will be charged both for the prescription and the medication/injection.

Please ask the Nurse for details during your travel immunisation consultation

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z