There will be a new method of dispensing medication coming at the end of June.
It is called ODS - Off site dispensing system - medication will be picked and packaged by a new robotic system.
Repeat medication will be sent to the robot facility where they will be chosen, packed and ready for pick-up 7 days after request.
With this in mind, please allow 7 working days for your medication to be dispensed. The staff and Doctors are aware that you will be requesting earlier than has been allowed before.
If you have any questions please contact your local pharmacist or speak to a member of staff.
Patients on long-term medication can order repeat prescriptions in the following ways:
- The POD (Prescription Ordering Direct) service. Just call 01952 580350 Monday to Friday between 9.00am and 5.00pm
- Online -Please call the surgery and ask for your personal code to be generated for connection onto Patient Access where you may also book appointments, view a brief summary of your medical records, results and immunisations etc
- In person - hand your repeat slip in at reception with the items required clearly marked.
- By post - send it to us with a stamped addressed envelope if you want us to post it back to you.
Patients on repeat medication will be asked to see a Doctor, ACP or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Remember -Please allow seven full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.